HomePro Terms of Service

Last Updated: November 14, 2025

1. ACCEPTANCE OF TERMS

Welcome to HomePro! By accessing or using the HomePro platform (website, mobile application, or services), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use HomePro.

HomePro operates as a technology platform that connects customers seeking home services with independent, licensed service professionals ("Service Pros"). HomePro is NOT a contractor and does NOT perform any home services itself.

2. THE HOMEPRO PLATFORM

2.1 What HomePro Does

HomePro provides:

• A technology platform to request and receive instant estimates for home services
• Matching technology to connect you with qualified, licensed Service Pros in your area
• Payment processing services on behalf of Service Pros
• Customer support and dispute resolution assistance
• Quality assurance through Service Pro vetting and monitoring

2.2 What HomePro Does NOT Do

HomePro does NOT:

• Perform any home services or employ Service Pros
• Act as a general contractor or hold contractor licenses
• Guarantee the quality, safety, or legality of services performed by Service Pros
• Assume liability for the acts or omissions of Service Pros
• Control the manner or means by which Service Pros perform their work

2.3 Independent Contractor Relationship

IMPORTANT: All Service Pros on the HomePro platform are independent contractors who operate their own businesses. When you book a service through HomePro:

• You are entering into a direct service agreement with the Service Pro
• The Service Pro is responsible for performing the work
• The Service Pro maintains their own licenses, insurance, and certifications
• HomePro acts solely as a technology intermediary and payment processor

3. ELIGIBILITY

To use HomePro, you must:

• Be at least 18 years old
• Have the legal authority to enter into contracts
• Own or have authorization to arrange services for the property
• Provide accurate and complete information
• Comply with all applicable laws

4. ACCOUNT REGISTRATION

4.1 Account Creation

You must create an account to book services. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Providing false information
• Any reason at our sole discretion

5. BOOKING AND SERVICE AGREEMENTS

5.1 Service Requests

When you request a service through HomePro:

• You submit details about the service needed
• HomePro provides an instant estimate using our pricing algorithm
• You review the estimate and Service Pro profile
• If you accept, you authorize HomePro to match you with the Service Pro
• You enter into a direct service agreement with the Service Pro

5.2 Service Agreement Terms

By accepting a booking, you agree that:

• Your contract for services is directly with the Service Pro, not HomePro
• The Service Pro is solely responsible for performing the work according to professional standards
• You will provide the Service Pro reasonable access to your property
• You will communicate any concerns directly to the Service Pro and HomePro support
• You authorize the Service Pro to perform the work described in the booking

5.3 Estimates and Final Pricing

• Estimates provided are based on information you provide and industry standards
• Final pricing may vary if scope of work changes or additional issues are discovered
• Service Pros must notify you of material price changes before proceeding
• You have the right to decline additional services or price increases

5.4 Modifications and Cancellations

Customer Cancellations:

• More than 24 hours before service: Full refund minus processing fees
• Less than 24 hours before service: 50% cancellation fee
• No-show or same-day cancellation: 100% cancellation fee

Service Pro Cancellations:

• HomePro will make reasonable efforts to find a replacement Service Pro
• If no replacement is available, you will receive a full refund
• Repeated cancellations by Service Pros may result in their removal from the platform

6. PAYMENT TERMS

6.1 Payment Processing

HomePro processes payments on behalf of Service Pros. By using HomePro:

• You authorize us to charge your payment method for the total amount
• Payment is due at the time of booking or upon service completion (depending on service type)
• You agree to pay all fees, including the Service Pro's fee and HomePro's platform fee

6.2 Pricing Structure

The total amount charged includes:

• Service Pro Fee: Payment for the actual service performed (50-70% of total)
• HomePro Platform Fee: Technology, matching, payment processing, and support (30-50% of total)

The breakdown will be shown in your booking confirmation and receipt.

6.3 Payment Methods

We accept:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Digital payment methods as available

6.4 Payment Authorization

By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize HomePro to charge the total amount shown
• Authorize HomePro to charge for additional services you approve during the job
• Agree to pay any fees imposed by your financial institution

6.5 Refunds

Refunds are processed according to our Refund Policy:

• Service not performed: Full refund
• Service significantly deficient: Partial or full refund at our discretion
• Customer dissatisfaction without legitimate deficiency: No refund (subject to review)
• Cancelled services: Per cancellation policy in Section 5.4

All refund requests must be submitted within 7 days of service completion.

7. SERVICE PRO QUALIFICATIONS

7.1 Verification Requirements

HomePro requires all Service Pros to:

• Hold valid licenses required by their state and local jurisdiction
• Maintain liability insurance with minimum coverage amounts
• Pass background checks
• Provide proof of experience and qualifications
• Agree to quality and safety standards

7.2 Ongoing Monitoring

HomePro monitors Service Pro performance through:

• Customer reviews and ratings
• Complaint tracking
• Quality assurance checks
• License and insurance verification

7.3 Customer Responsibility

YOU ARE RESPONSIBLE FOR:

• Verifying that the Service Pro is properly licensed for your specific job
• Ensuring the Service Pro carries adequate insurance
• Reviewing the Service Pro's profile, ratings, and reviews before booking
• Reporting any concerns about licenses or insurance to HomePro immediately

HomePro makes reasonable efforts to verify Service Pro credentials but does not guarantee their accuracy, completeness, or continued validity.

8. WARRANTIES AND DISCLAIMERS

8.1 Platform Availability

HomePro provides the platform on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that:

• The platform will be uninterrupted, timely, secure, or error-free
• Information provided will be accurate or reliable
• Service Pros will be available when needed
• Services will meet your expectations

8.2 Service Quality Disclaimer

IMPORTANT: HomePro does NOT warrant, guarantee, or assume responsibility for:

• The quality, safety, or legality of services performed by Service Pros
• The accuracy of estimates or timelines
• The qualifications, conduct, or performance of Service Pros
• Damage to property or injuries caused by Service Pros
• Compliance with building codes, permits, or regulations

8.3 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMEPRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Title
• Accuracy of information

8.4 Service Pro Relationship

HomePro's role is limited to providing a technology platform. We do not:

• Supervise or control Service Pros
• Direct how Service Pros perform their work
• Employ Service Pros
• Assume the obligations of an employer or general contractor

9. LIMITATION OF LIABILITY

9.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMEPRO'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE PLATFORM OR SERVICES SHALL NOT EXCEED THE LESSER OF:

• The platform fees you paid to HomePro in the 12 months before the claim, OR
• $500

9.2 Excluded Damages

HOMEPRO SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage caused by Service Pros
• Actions or omissions of Service Pros
• Delays, cancellations, or unavailability of services
• Defects in workmanship or materials provided by Service Pros

9.3 Service Pro Liability

Service Pros, not HomePro, are responsible for:

• Quality and safety of their work
• Compliance with laws, codes, and regulations
• Obtaining necessary permits
• Property damage or personal injury caused by their work
• Warranties on their work and materials
• Professional liability and errors & omissions

You agree to look solely to the Service Pro (and their insurance) for any claims related to the actual service performed.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless HomePro, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorney's fees) arising from:

• Your use of the platform
• Your violation of these Terms
• Your violation of any law or rights of others
• Your interactions with Service Pros
• Any service performed at your property
• False or misleading information you provide
• Your failure to maintain your property in a safe condition

11. DISPUTE RESOLUTION

11.1 Customer Support First

Before pursuing formal dispute resolution, you agree to contact HomePro customer support to resolve the issue.

11.2 Binding Arbitration

IMPORTANT - PLEASE READ CAREFULLY:

Any dispute, claim, or controversy arising out of or relating to these Terms or the platform shall be resolved by binding arbitration, rather than in court, except:

• Small claims court actions (under $10,000)
• Disputes regarding intellectual property
• Requests for injunctive relief

Arbitration Rules:

• Administered by the American Arbitration Association (AAA)
• Conducted under AAA's Consumer Arbitration Rules
• One arbitrator selected per AAA rules
• Held in the county where you reside or via videoconference
• Each party pays their own attorney's fees unless the arbitrator awards them

11.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

You waive any right to:

• Bring claims as a class, consolidated, or representative action
• Participate in a class, consolidated, or representative action
• Act as a class representative or member

11.4 Jury Trial Waiver

YOU WAIVE YOUR RIGHT TO A JURY TRIAL.

11.5 Opt-Out Right

You may opt out of arbitration within 30 days of first using HomePro by sending written notice to: legal@thehomeproai.com with subject "ARBITRATION OPT-OUT."

12. USER CONDUCT

You agree NOT to:

• Use the platform for illegal purposes
• Provide false or misleading information
• Harass, abuse, or threaten Service Pros or other users
• Attempt to circumvent the platform to avoid fees
• Contact Service Pros outside the platform to arrange direct payment
• Reverse engineer, hack, or compromise platform security
• Use automated systems or bots
• Post spam, malware, or viruses
• Violate any laws or regulations

Violations may result in account termination and legal action.

13. INTELLECTUAL PROPERTY

13.1 HomePro Property

The HomePro platform, including all content, features, functionality, software, logos, and trademarks, is owned by HomePro and protected by copyright, trademark, and other laws.

13.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes, subject to these Terms.

13.3 User Content

By posting reviews, photos, or other content, you grant HomePro a worldwide, royalty-free, perpetual license to use, display, and distribute your content for platform operation and marketing purposes.

14. PRIVACY

Your privacy is important to us. Our Privacy Policy (available at homepro.com/privacy) explains how we collect, use, and protect your information. By using HomePro, you consent to our privacy practices.

15. INSURANCE AND DAMAGES

15.1 Service Pro Insurance

Service Pros are required to maintain:

• General liability insurance (minimum $500,000)
• Workers' compensation insurance (if required by state law)
• Professional liability insurance (for specialized trades)

15.2 Property Damage Claims

If a Service Pro damages your property:

• Document the damage immediately (photos, videos)
• Report it to HomePro support within 24 hours
• File a claim with the Service Pro's insurance

HomePro will assist with the claims process but is not financially responsible.

15.3 HomePro Insurance Assistance

HomePro may, at its sole discretion, assist with:

• Facilitating communication with Service Pro's insurance
• Providing documentation for claims
• Mediating disputes
• In extreme cases, providing limited financial assistance (not an obligation)

16. PERMITS AND CODE COMPLIANCE

16.1 Your Responsibility

YOU are responsible for:

• Determining if permits are required
• Obtaining necessary permits before work begins
• Ensuring work complies with local codes
• Scheduling required inspections

16.2 Service Pro Responsibility

Service Pros are responsible for:

• Informing you if permits are likely required
• Performing work according to industry standards and codes
• Cooperating with inspections

16.3 HomePro's Role

HomePro does not:

• Determine permit requirements
• Obtain permits on your behalf
• Guarantee code compliance
• Assume liability for permit or code violations

17. EMERGENCY SERVICES

HomePro offers emergency service matching for urgent situations (burst pipes, electrical emergencies, etc.). However:

• Availability is not guaranteed
• Response times may vary
• Higher fees may apply for emergency services
• For life-threatening emergencies, always call 911 first

18. REVIEWS AND RATINGS

18.1 Your Reviews

You may review Service Pros after service completion. Reviews must:

• Be honest and based on your actual experience
• Not contain profanity, threats, or harassment
• Not violate any laws or third-party rights
• Be factual, not defamatory

18.2 HomePro's Rights

We reserve the right to:

• Remove reviews that violate our policies
• Verify reviews for authenticity
• Use reviews for quality assurance and marketing
• Share reviews publicly

18.3 No Incentives

HomePro does not offer incentives for positive reviews. Service Pros are prohibited from offering incentives for reviews.

19. MODIFICATIONS TO TERMS

HomePro reserves the right to modify these Terms at any time. We will:

• Post updated Terms on the platform
• Notify you via email or in-app notification
• Indicate the "Last Updated" date

Continued use after changes constitutes acceptance. Material changes will be effective 30 days after notice.

20. GENERAL PROVISIONS

20.1 Entire Agreement

These Terms constitute the entire agreement between you and HomePro regarding the platform.

20.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full effect.

20.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

20.4 Assignment

You may not assign these Terms. HomePro may assign these Terms without notice.

20.5 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

20.6 Notices

Notices to HomePro must be sent to:

HomePro, Inc.
Email: legal@thehomeproai.com

Notices to you will be sent to your registered email address.

20.7 Force Majeure

HomePro is not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, strikes, war, pandemics, etc.).

21. SURVIVAL

Sections that by their nature should survive termination will survive, including: payment obligations, warranties, disclaimers, limitation of liability, indemnification, and dispute resolution.

22. CONTACT INFORMATION

For questions about these Terms:

Email: legal@thehomeproai.com

Support Email: support@thehomeproai.com

In-app chat support

BY USING HOMEPRO, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.