Privacy Policy

Last updated: November 14, 2025

1. Introduction

HomePro, Inc. ("HomePro," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our platform (website, mobile application, and services).

By using HomePro, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When Creating an Account (Customers):

• Name and contact information (email, phone number, address)
• Payment information (credit/debit card details, billing address)
• Property information (address, type of home, accessibility details)
• Account credentials (username, password)
• Communication preferences

When Creating an Account (Service Pros):

• Personal identification (name, date of birth, Social Security number)
• Business information (business name, EIN, license numbers)
• Professional credentials (licenses, certifications, insurance policies)
• Banking information (for payments)
• Background check authorization
• Work history and references
• Profile photo and bio

When Using the Platform:

• Job details and service requests
• Photos and videos of property or work
• Messages and communications with Service Pros or customers
• Reviews and ratings
• Feedback and survey responses
• Customer support inquiries

2.2 Information We Collect Automatically

Device and Usage Information:

• Device type, operating system, and browser type
• IP address and general location data
• App usage data (pages viewed, features used, time spent)
• Click data and interaction patterns
• Device identifiers (advertising ID, device ID)

Location Information:

• Precise geolocation (with your permission) for service matching
• General location based on IP address
• Service address for job bookings

Cookies and Tracking Technologies:

• Cookies for authentication and preferences
• Analytics cookies for platform improvement
• Advertising cookies (with your consent)
• Session data and local storage

2.3 Information from Third Parties

We collect information from:

• Background check providers (for Service Pros)
• Payment processors
• Social media platforms (if you connect accounts)
• Public records (licenses, certifications, insurance verification)

3. How We Use Your Information

3.1 To Provide Services

• Create and manage your account
• Process and fulfill service requests
• Match you with qualified Service Pros
• Calculate estimates and pricing
• Process payments and refunds
• Facilitate communication with Service Pros
• Provide customer support

3.2 To Improve and Personalize

• Analyze platform usage and performance
• Improve matching algorithms
• Personalize your experience
• Develop new features and services
• Train AI and machine learning models

3.3 For Safety and Security

• Prevent fraud and abuse
• Verify identity and credentials
• Conduct background checks (Service Pros)
• Monitor for suspicious activity
• Enforce our Terms of Service
• Comply with legal obligations

4. How We Share Your Information

4.1 With Service Pros (Customers)

When you book a service, we share with the matched Service Pro:

• Your name and contact information
• Service address
• Job details and special instructions
• Communication history related to the job
• Payment status (not full payment details)

4.2 With Service Providers and Partners

• Payment processors (Stripe, PayPal)
• Background check providers (Checkr)
• Cloud and hosting services (AWS)
• Analytics and advertising tools
• Communication tools (Twilio, SendGrid)
• Insurance providers (for claims processing)

4.3 For Legal Reasons

We may share information when required by law:

• In response to subpoenas, court orders, or legal process
• To comply with government requests
• To protect our rights and property
• To prevent fraud or illegal activity
• To protect safety of users or the public

Important: We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

5.1 How Long We Keep Information

• Customer data: 7 years (for legal, tax, and dispute purposes)
• Service Pro data: 10 years (for licensing records and liability)
• Payment records: 7 years (tax and audit requirements)
• Support communications: 3 years
• Marketing data: Until you opt out or we no longer need it

5.2 Deleting Your Information

You may request deletion of your data, but we may retain information required by law, needed for pending transactions or disputes, or aggregated/de-identified data.

6. Your Privacy Rights

6.1 Access and Portability

You have the right to:

• Access the personal information we have about you
• Request a copy of your data in a portable format
• Review how we use your information

6.2 Correction and Update

You can update your profile information in your account settings or request correction of inaccurate data.

6.3 Deletion

You may request deletion of your account and data, subject to completion of pending transactions, legal retention requirements, and dispute resolution needs.

6.4 Opt-Out Rights

Marketing Communications:

• Unsubscribe from promotional emails via the unsubscribe link
• Opt out of SMS marketing by replying "STOP"
• Adjust notification preferences in your account settings

Targeted Advertising:

• Opt out via device settings
• Opt out of cookie-based tracking via browser settings
• Use Network Advertising Initiative opt-out tool

6.5 State-Specific Rights

California Residents (CCPA/CPRA):

• Right to know what information we collect and how it's used
• Right to delete personal information
• Right to opt out of "sale" of personal information
• Right to non-discrimination for exercising privacy rights

Colorado, Connecticut, Utah, Virginia Residents:

• Similar rights to California residents
• Right to correct inaccurate information
• Right to opt out of targeted advertising and profiling

European Economic Area (EEA) Residents (GDPR):

• Right to access your data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with supervisory authority

To exercise these rights, contact: privacy@thehomeproai.com

7. Data Security

7.1 Security Measures

We implement industry-standard security measures:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Secure data centers and cloud infrastructure
• Access controls and authentication
• Regular security audits and testing
• Employee training on data protection
• Incident response procedures

7.2 Payment Security

• We do not store full credit card numbers
• Payment information is tokenized and encrypted
• PCI-DSS compliant payment processors
• Fraud detection and monitoring

Important: No system is 100% secure. Despite our efforts, data breaches may still occur. In the event of a breach affecting your information, we will notify you promptly as required by law.

8. Children's Privacy

HomePro is NOT intended for children under 18. We do not knowingly collect information from children under 18. If we learn that we have collected information from a child under 18, we will delete the information immediately and close the account.

If you believe we have information about a child under 18, contact: privacy@thehomeproai.com

9. International Data Transfers

HomePro is based in the United States. If you use HomePro from outside the U.S., your information will be transferred to and processed in the U.S. U.S. privacy laws may differ from your country's laws. By using HomePro, you consent to this transfer.

For users in the European Economic Area (EEA), we comply with applicable data transfer mechanisms and use Standard Contractual Clauses where appropriate.

10. Third-Party Links and Services

HomePro may contain links to third-party websites, apps, or services. We are not responsible for their privacy practices. They are governed by their own privacy policies. Review their policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our platform, update the "Last Updated" date, and notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Email: privacy@thehomeproai.com

Phone: [Your Phone Number]

Mail: HomePro, Inc., Attn: Privacy Officer, [Your Business Address]

Response Time: We will respond to privacy requests within 45 days (or as required by applicable law).

BY USING HOMEPRO, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.